If you need to reschedule your trip, Please do as soon as possible. Generally speaking you can reschedule you trip at any time up to the planned check in date for a missed flight or last minute delay. If this happens call us or the resort , they will make the adjustments by shifting a day, subject to availability at the resort. We fully understand life is unpredictable and adjustments have to be made sometimes.
By making reservation on this website you certify you are not an existing member of Lifestyle Holidays Vacation Club. Members of the club have to book their vacation directly with club to avoid conflicts of interest.
Please note that the check-in time for all accommodations is 3pm.Check-in will not be permitted if the lead passenger is not present.
In Tropical and Cofresi Palm/ the Check-out time is 11:30am.
In Villas / Presidential Suites / Crown, Residence and Royal Suites the Check-out time is 11.30am In Presidential Suites Punta Cana check out is 11:30am.
Late Checkout must be requested at the check-in with the hotel directly and will depend on hotel availability, this is allowed until 3pm.
Please see below article 5 of the Rules of Occupation with regard to the VIP bracelets given to our members and their guests.
Any guests that you should wish to join you in resort that are not included in this confirmation will be subject to a daily charge US$200 and will be issued with a NON-VIP bracelet for the entire stay.
Please note that our bracelets are re-usable and must be returned upon check-out: for each bracelet that is lost or returned broken or damaged, a fine of US$200 will be charged per bracelet.
Should the size of your party increase from the number shown on your confirmation email you must notify us as minimum within 48 hours prior to arrival. Failure to do so may require an additional reservation and issue of NON VIP bands.
Should the size of your party decrease from the number shown on your confirmation email, you will need to inform you customer service representative by email as soon as possible so that a revised confirmation can be generated. Failure to do so will result in the Lead Passenger being charged all-inclusive fees for the number of people stated on the confirmation.
The all-inclusive rate is detailed on your confirmation email this will be charged at check-in for the number of persons listed on the confirmation.
Children aged under 3 are free, children 3 to 11 years old receive 50% off the adult rate, in order to receive the reduced children’s all-inclusive rate, photo identification will need to be provided. Should you be unable to provide identification the adult all-inclusive rate will be charged.
The All-inclusive is mandatory.
Should you decide to leave the resort earlier than the departure date on the confirmation, you will NOT receive a refund of the all-inclusive.
Any guest that checks into the resort after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
There is a supplement charged for the Christmas and New Year’s Gala dinner, this is mandatory for all members and guests who have reservations over December 24th & 31st, there are no exceptions made.
Any persons refusing to pay will not be permitted to check-in.
You may request one alteration to your booking and must be received via email no less than 1 month prior to arrival.
Alterations include but are not limited to party size, dates, names and accommodation. Failure to provide 1 months’ notice will result in your alteration being denied.
All alterations must be for the same calendar year and are subject to availability.
You may cancel your reservation 1 month prior to arrival and receive a full service fee accreditation (refunds are not offered) Any cancellation less than 1 month prior to arrival will result in the service fee being forfeited in its entirety.
Any no show or early departure will result in you forfeiting the service fee entirely.
ANY ALTERATION OR CANCELLATION OF A CONFIRMED RESERVATION MUST BE SENT BY EMAIL.
The use of this website and all the transactions (bookings) made on the site shall be interpreted and executed in accordance to Civil Laws of Quebec Province, Canada. Any disputes or disagreements between the parties arising in connection with or as a consequence of using this website or any transaction processed through the website must be resolved by a courts of Montreal, Quebec, Canada. All the visitors of this website and/or transactions completed on this website are irrevocably submit to to exclusive jurisdiction of the courts of Quebec Province, Canada.
The parties should consider adding: